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Company Profile
Cosmopolitan Medical Communications
Company Name: |
Cosmopolitan Medical Communications Best Places to Work (2005, 2007-2009) When Work Works Arizona (2008-2009) ATSI Award of Excellence (2006-2010) 5665 W. Beverly Lane, Glendale, AZ 85306 602-331-1333 www.cosmomed.com 70 Telecommunications, Answering Service, Call Center   |
Company Awards: Cosmopolitan continually strives to provide the highest level of quality customer care to our clients, and their patients. As an active member in our Industry Associations, Cosmopolitan is proud to announce our achievement in the following areas
Cosmopolitan Ranks Number One Internationally
2010 ATSI Award of Excellence Winner
Four Consecutive Years
ATSI (Association of TeleServices International) Award of Excellence – The ATSI Award of Excellence is a measure of quality customer service provided by call centers and answering services around the world. As the leading industry association for answering service, ATSI has established a set of guidelines for call centers and answering services to demonstrate their level of customer service. “Mystery calls” are placed by a third party company throughout the year to participating call centers, and can be received at any time, twenty four hours a day, seven days a week. The “mystery calls” are scored in several categories including, but not limited to, hold time, correct use of grammar, manners, verification of information given by the caller, and operator knowledge and confidence.
Cosmopolitan has achieved this coveted award for four consecutive years, and we are continuing our participation in this program. Ultimately, our goal is to ensure that each caller feels they had a positive experience, and their call was properly managed. Cosmopolitan is confident that through our continued on-site quality assurance and participation in the Award of Excellence program, our callers are receiving the highest level of care.
Read more about this award on our site.
BestCompaniesAZ's and The Business Journal’s Best Places to Work Winner – Three Years – Cosmopolitan has been voted one of the Best Place to Work in the Valley for 2007 in the Small Companies category (25-99 employees). Companies placing this year scored better than 90 % on their surveys and were scored in the following categories: Team effectiveness, Retention risk, Alignment with Goals, Trust with Coworkers, Individual Contribution, Manager Effectiveness, Trust in Senior Leaders, Feeling Valued, Work Engagement and People Practices. Cosmopolitan is located in Glendale, Arizona and features unique perks and practices such as sick child care, employee cafe and patio with ping pong table, air hockey table, satellite TV, and full kitchen, media break room with leather reclining chairs, Xbox 360 and full internet access, monthly company BBQ’s, employee discount club, profit sharing, and attendance bonuses. This is in addition to basic benefits offered by nearly all Best Places Companies such as 401(k) with match, tuition, medical, dental, life, long and short term disability.
Best Places to Work in the Valley is a local contest designed to identify the best places of employment in the metro-Phoenix area based 100% on employee opinion survey results. The program was founded in 2003 by BestCompaniesAZ, The Great Place to Work Institute (research partner for Fortune Magazine 100 Best Companies to Work for in America and HR Magazine), and local Media Partner, The Phoenix Business Journal. In 2004, Best Places to Work transitioned over to research partner, Quantum Market Research, the exclusive research partner for Best Places to Work competitions in 40 US cities. As a result, participants have access to the country's largest database of comparative benchmarking.
How does this benefit our clients? Cosmopolitan is a service based industry. This means our “product” is the level of customer service we are able to provide to our clients. Our Team Members don’t work for “just a paycheck.” Our company culture is based on the idea that Team Members who are happy are more productive, friendly and helpful. Our Team Members take pride in a job well done, and are proud to be a part of the Cosmopolitan Team.
ATSI 24/7 Site Certified – The 24 / 7 Site Certification Program sets forth over 60 criteria that need to be met or exceeded. They represent a collection of the best practices and guidelines that our TAS sites adhere to. Part of the challenge of participating in this peer review and inspection program is in the preparations and groundwork an answering service/call center will need to complete in order to qualify. Upon receiving Certification status, an answering service will have demonstrated to the satisfaction of the Certification Committee a high level of proficiency in recovery techniques, good business practices, documentation of procedures, and levels of redundancy necessary for 24 / 7 preparedness.
ATSI/SNUG Supervisor Certification – All Supervisors/Team Managers at Cosmopolitan are Customer Service and Supervisor certified.
The Customer Service Representative Certification Program is designed and written for the Telephone Answering Service industry to certify and accredit their staff of Customer Service Representatives / Telephone Service Representatives.
The goal of the CSR Certification Program is for answering service / call centers to offer their Customer Service Representatives a professionally prepared program where they can be tested and accredited in telephone answering service and customer service skill sets. Successful candidates will have demonstrated excellence in three areas: completion and testing under the Interactive Training Program, successfully passing a comprehensive written examination of call handling skill sets, and an oral interview testing customer service issues and problem calls with a certified examiner.
Supervisors are eligible to complete the Supervisor Certification exam upon completing the Customer Service Representative Certification Program and have been a Supervisor for at least 1 year. Throughout the Supervisor Certification Process, Supervisors are tested on their ability to lead, coach and manage their Team Members. As part of the Certification process, Supervisors are given problems and Case Studies to work through. There are also essay questions regarding system operations and procedures and how to handle various employee situations. It is as much a test of character and leadership as a test of knowledge.
Cosmopolitan Medical Communications was bulit on the principals of positive human interaction. We understand that the business of serving doctors, their patients, and staff, and larger entities like insurance providers, requires the pure application of resources, experience, and expendiency. That’s why we’re sucessful for the clients we work with. We maintain our focus on what we do well.
Alfred P. Sloan Awards for Business Excellence in Workplace Flexibility
The Alfred P. Sloan Award for Excellence in Workplace Flexibility is a recognition program of When Work Works, a nationwide initiative to bring research on workplace effectiveness and flexibility into community and business practice. This award recognizes employers that are successfully using workplace flexibility to meet both employer and employee goals. The scoring process is rigorous. Employer responses are measured against national data to determine the winners.
When Work Works is both a national and community-based initiative. This initiative has expanded the number of participating communities each year. In 2008-2009, When Work Works is partnering with 30 communities and launching three statewide initiatives to provide information and outreach on workplace flexibility and effectiveness.
Our History: Whether it’s a large medical pratice, with dozens of physicians and services, an office incorporating specialized medical discciplines, or a corporate entity like a health insurance plan or HMO; we specialize in providing reliable messaging and medical paging services that patients and their physicians can count on- absolutley.
That’s a big responsibility. And we’re up to the challenge.
Cosmopolitan only accepts clients from the medical profession. For over 33 years, we have been a market leader in combining extensive, professional operator training with the latest technologies and unique methodologies to serve our clientele. Our track record, client list, and success stories state that clearly.
Medical messaging to on call schedule management. When it comes to staying in touch, we have the tools you need to get the job done.
Cosmopolitan Specialists are avaliable:
- 24 / 7 / 365: Our people make the difference. Well-trained and well-spoken, our dedicated staff’s commitment to continuing education and quality sets us apart. We know that our performance can sometimes mean the difference between life and death; and we’re used
to dealing with urgent calls that demand the ultimate in performance.
Cosmopolitan Medical Communications also has bi-lingual personnel on staff to enhance response with patients from all ethnicities.
- Medical Messaging: Complete “ during as well as after hours” medical office solutions
allow professional, accurate and timely communications. You may not always be
(or want to be) avaliable… Cosmopolitan is a professional extension of your office!
- Internet and Intranet Message and Mail Integration: Using our proprietary web-based software, our communications design team will create a customized set of useful, understandable tools to make your pratice or service more efficient and cost effective.
And, you can access important messages via the internet or your wireless device.
- On Call Schedule Management: Your schedule is always changing, and Cosmopolitan
is right there with you tracking those changes and routing or screening messages
according to your wishes. Change, update or re-schedule choose real-time Internet scheduling or from a variety of options including telephone and fax communications.
- Text Message Paging: Your communications budget can benefit from using simple,
easy-to-use text messaging via pager, cell phone, or other wireless device.
- Fax Message Delivery: Faxes and e-mails can be combines into one, smooth communications pipeline. Our web communications team can design a system that’s just right for your needs.
- Automated Voice Technology: Pre-screen your own calls or let us do it for you. Route
calls through existing voice-mail. Automating your after hours response services increases efficiency and helps control costs.
- Appointment Scheduling: Too busy to manage your own schedule? Our web-based scheduling software allows us to manage your schedule for you so you can focus your attention on what’s really important…your client. Let us do all the work for you, and you
can view and print your schedule anywhere, anytime via the Internet.
- Automated Appointment Reminders: Reduce no call no shows by up to 50%! Cosmopolitan’s automated appointment reminder program, CosmoMinder allows you to
easily integrate with our system and have your patients called to remind them of their appointments. Patients can confirm their appointments, and you received customized
reports to let you know who has confirmed and who is canceling their appointments.
